Shortly before Christmas, I walked into a store and had an experience that make knowns me that 2002 could become the "Year of the Store." The resurgence of the physical or populace channel--neglected during the rise of the Internet--may be coming:
* The war of the channels is through the whole extent of The perceived conflict about which channel would "win" is dead. Customers want all of them.
* Online shopping is maturing. This year for the first time the profile of Internet users is starting to mirror that of offline consumer
* There is research (cited here previously) that says the physical channel appears ...
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