Trevor Gruzin, global managing partner for banking, in Accenture's global Financial Services arrange he is responsible for setting the overall vision and strategy for Accenture's banking activities, establishing investment priorities and developing a supporting network of alliance partners. In addition, Gruzin Leads the group's strategy practice in the Asia Pacific region. He is based in Sydney
ABA/BJ: Before we acquire into a specific discussion about CRM report me about the research you've freshly conducted on banking.
Gruzin: We turn the thoughtsed at where the industry's been in the last ten years and where it's going with prize ...
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