one time supposed to be poised at a vanishing point.



one time supposed to be poised at a vanishing point, bank branches are getting renewed consideration, if not outright improvement. This draw nears at time when efficiency and the pursuit for customer retention are all the rage.

Implicit in the appeal of branches is that alien touch points are replaced on a group of friendly faces that are ready to answer questions, provide information, or unimpaired a transaction. But many employee who man the teller line at the typical branch are frequently hardworking yet ill-prepared, notes trainer rap Martindale, who trains tellers in the Chicago area. His view is that a typical


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