IS THERE ANY CORRELATION between top performance and for what reason a bank manages its customer contact people? After reading our disguise story about the top performing community banks (p 26) and the feature onward tellers (p.

IS THERE ANY CORRELATION between top performance and for what reason a bank manages its customer contact people? After reading our disguise story about the top performing community banks (p 26) and the feature onward tellers (p. 51), you may miracle if there is.

In the guard story, consultant Nancy Michael cites the interest rate environment and the resulting healthy gin interest margins as the biggest single factor leading to high performance. Nothing too surprising about that.

The teller article paints an all too familiar picture: common of high turnover, ...