Fries with that loan?" is not a cross-sell pitch you'd rely upon in a bank branch.



Fries with that loan?" is not a cross-sell pitch you'd rely upon in a bank branch. There's no immediate danger of that happening, either, further you might today be giveed a coffee in a bank branch that operates excessively much like a McDonald's restaurant.

Appropriately enough, the man who came to help Britain's fifth-largest consumer bank operate like a franchise was a former Burger King executive.

Abbey National had just effectively franchised not at home 40 of its 750 branches when Mark Melvin joined the bank as head of franchising in November 2000 Today, 50% of Abbey's


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